Hazardous Materials
and
Liquid Waste
Education
Summary
Provide marine tenants information on collection and recycling programs and source reduction.
If a hazardous waste collection and recycling program is new at the facility, be sure that tenants understand the new procedures. As necessary, update your customers about changes in operating practices at the facility. Outline why the new procedures have been implemented and link this change with improving the boating environment using existing mechanisms, such as newsletters or mailings. Reinforce, through special newsletters or workshops, the fact that these changes in maintenance practices will help to improve the environment. Consider having the facility name added to the mailing lists of government and nongovernment agencies that provide information about environmental protection. Provide information that is obtained from these agencies to your customers as free handouts in the front office or store. Allow customers to provide suggestions on how the facility could improve further.
Because employees are key to the implementation of new practices, it is important that they are well informed. Employees should have enough knowledge about the improvements to provide reasonable answers to customers when questioned. In many instances your employees, through their daily contacts, provide the best opportunity to inform customers about new practices and why they are important. This reinforces the importance of having employees who understand new practices and how these changes will help to improve the environment.